Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at marketprimeprime@gmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any questions about returns, you can contact us at marketprimeprime@gmail.com.
Damage and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can assess the issue and put it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items) and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at marketprimeprime@gmail.com.
At CleanCar we want you to be happy with your purchase. If you are not, you have 30 days from receiving your order to request a return.
How to request a return
Write to us at marketprimeprime@gmail.com stating your order number and the reason. We will reply within 24-48 working hours with the instructions and the return label.
Important: wait for our confirmation and the label before sending anything back. Parcels returned without prior authorisation cannot be processed.
Condition in which it must be returned
The product must be unused and unwashed, in the same condition in which you received it and with its original packaging.
Damaged, defective or incorrect products
Check your order as soon as you receive it. If the item arrives defective, damaged or is not the one you ordered, write to us immediately attaching a photo: we will resolve it at no cost to you.
Refunds
Once we receive and check the returned product we will let you know by email. If the return is approved, the refund is issued automatically to your original payment method within up to 10 business days. Please note that your bank or card issuer may take a few more days to show it in your account.
Exchanges
The fastest way to exchange an item for another colour or size is to request a return for the one you have and place a new order for the one you want.
Right of withdrawal
As a consumer in the European Union, you have the legal right of withdrawal for 14 calendar days from receipt of the order, without having to give a reason. Our 30-day policy voluntarily extends that legal period.
Contact
For any questions about returns or refunds: marketprimeprime@gmail.com.